Privacy Policy

Last Updated: March 2026

1. Introduction

Aura Newport Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website and sign up for our services. For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is Aura Newport Ltd, Unit 9a, Kingsway Centre, Newport.

2. Information We Collect

We may collect and process the following data about you:

  • Identity and Contact Data: Name, email address, and telephone number (collected via our "Founding Member" or "Waitlist" forms).

  • Health and Sensitive Data: When you book a "Fire & Ice" or beauty treatment, we may collect information regarding your medical history to ensure your safety. This is "Special Category Data" and is handled with the highest level of security.

  • Technical Data: IP address, browser type, and usage data collected via cookies through our hosting platform, Squarespace.

3. How We Use Your Data

We use your information in the following ways:

  • Communication: To send you updates regarding our Spring 2026 launch and exclusive Founding Member offers.

  • Service Delivery: To manage your bookings via our third-party partner, Fresha.

  • Safety: To ensure you are physically fit to use our thermal suites (saunas and ice baths).

  • Marketing: If you have opted in, we may send you news about Aura Newport. You can opt out at any time.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: When you sign up for our waitlist.

  • Contract: To fulfill your bookings and provide services.

  • Legal Obligation: To comply with health and safety regulations regarding thermal therapy.

5. Data Sharing and Third Parties

We do not sell your data. We only share data with trusted service providers essential to our operations:

  • Squarespace: Our website hosting and form provider.

  • Fresha: Our booking and appointment management platform.

  • Google Workspace: For our internal business communications.

6. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We keep your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or insurance requirements.

7. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data ("the right to be forgotten").

  • Withdraw consent at any time where we are relying on consent to process your data.

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Email: hello@auranewport.co.uk Address: Unit 9a, Kingsway Centre, Newport, NP20 1EB